Business Analyst

• Develop a deep understanding of the loyalty SaaS platform, including its features, configuration options, and integration capabilities
• Collaborate with clients to understand their business processes, objectives, and KPIs related to product
• Provide consultative inputs to align clients strategy with product capabilities
• Identify opportunities for platform optimization and suggest product innovations based on user behavior and channel trends

Requirement Gathering and Implementation Planning

• Conduct requirement workshops with client stakeholders to capture functional operational and reporting needs
• Translate business requirements into solution configurations, workflows, and integration specifications
• Prepare and maintain implementation plans, project trackers, and documentation throughout the onboarding lifecycle
• Collaborate with the product team to shape roadmap priorities aligned to market and customer feedback

Solution Implementation and Testing

• Configure the loyalty solution based on agreed specifications including program rules, rewards logic, customer segments, and campaign workflows
• Coordinate with internal tech teams and client IT teams for any custom development or third-party integration
• Oversee UAT and ensure timely resolution of feedback

Post-implementation support and success management

• Provide ongoing support to clients after go-live including handling queries, monitoring usage, and troubleshooting issues
• Train client users and stakeholders on platform features, dashboards, and campaign management