Business Analyst
ChannelplayThis job is no longer accepting applications
Job Description
- Develop a deep understanding of the loyalty SaaS platform, including its features, configuration options, and integration capabilities
- Collaborate with clients to understand their business processes, objectives, and KPIs related to product
- Provide consultative inputs to align clients strategy with product capabilities
- Identify opportunities for platform optimization and suggest product innovations based on user behavior and channel trends
Requirement Gathering and Implementation Planning
- Conduct requirement workshops with client stakeholders to capture functional operational and reporting needs
- Translate business requirements into solution configurations, workflows, and integration specifications
- Prepare and maintain implementation plans, project trackers, and documentation throughout the onboarding lifecycle
- Collaborate with the product team to shape roadmap priorities aligned to market and customer feedback
Solution Implementation and Testing
- Configure the loyalty solution based on agreed specifications including program rules, rewards logic, customer segments, and campaign workflows
- Coordinate with internal tech teams and client IT teams for any custom development or third-party integration
- Oversee UAT and ensure timely resolution of feedback
Post-implementation support and success management
- Provide ongoing support to clients after go-live including handling queries, monitoring usage, and troubleshooting issues
- Train client users and stakeholders on platform features, dashboards, and campaign management
More Info
Key Skills
About Company
Channelplay is one of India's leading channel management organizations providing a full range of services designed to help our clients sell better from their retail and other channels. Our Sales force outsourcing vertical and Sales Training vertical ensure the availability of appropriate human resources for selling, our Visual Merchandising and Loyalty Programs help us create effective and motivated retail environments and our Mystery Shopping and Market Research services help measure performance and drive improvements. With over 8000 employees across 300 cities & over 100 bluechip customers, our solutions deliver proven value to some of the world's most demanding customers.
