- Manage requirements elaboration milestones for implementation and adoption of new KYC Standards
- Collaborate with KYC Operations Users and Senior managers across LOBs and work streams to ensure consistency for cross-platform workflow functional design
- Partner with KYC Operations, Business Users and Process Reengineering teams to ensure alignment of processes to the system functionality
- Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios and other methods
- Ensure timely completion of requirements gathering milestones and story writing
- Effectively translate business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technology
- Translate conceptual customer requirements into functional requirements in a clear manner that is to developers / project team
- Ensure JIRA backlog is consistently being built, allowing to fill at least a sprint worth of capacity at any given time
- Maintain/enhance requirements gathering model that enables smooth adoption of the system by KYC Operations
- Engage strongly at all levels of the cross-functional stakeholder team and technology team. Align system design to operating model
- Escalate and resolve impediments. Also Manage the implementation of new functionality through training sessions, demos, that will contribute to training material development
Required qualifications, capabilities and skills
- Minimum 8years experience in a business analysis role program and/or project management in the banking/ financial industry
- Advanced Business Process Modelling and analysis techniques including production of Use Case Models, detailed Use Cases, Activity Diagrams, State Diagrams and Logical design Models
- Experience on global / multi-site projects including facilitation of workshops with remote participants and rationalization of regional requirements, Software Development methodologies, especially Agile and advanced knowledge of Microsoft Office, i.e., Excel, Word, Visio, Powerpoint, etc.
- Have an open attitude towards sharing ideas and knowledge
- A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
- Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience
- The ability to shift perspective from high level Big Picture to low-level detail , to multi-task, work under tight deadlines, and quickly adjust to changing priorities
- Present and absorb complex ideas quickly and accurately
- The ability to work within a large team and work independently as well as part of a team
Role: Business Analyst
Industry Type: Financial Services
Department: Data Science & Analytics
Employment Type: Full Time, Permanent
Role Category: Business Intelligence & Analytics
Education
UG: Any Graduate
PG: Any Postgraduate
