Business Analyst

Job Description: Business Analyst

Position Title: Business Analyst

Department: Business Operations / IT / Project Management

Reports To: Project Manager

Location: Kochi

Working mode: Full-time from Office

Job Overview:

The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and working with stakeholders to implement solutions that align with business goals. This role requires a combination of analytical skills, communication abilities, and project management expertise to drive successful business outcomes.

Key Responsibilities:

Requirement Gathering and Analysis:

o Engage with stakeholders to understand business needs and objectives.

o Conduct interviews, workshops, and surveys to gather detailed requirements.

o Document business requirements, functional specifications, and process flows.

Process Improvement:

o Analyze current business processes to identify inefficiencies and areas for improvement.

o Develop and propose solutions to optimize processes and enhance productivity.

o Create process models, workflows, and diagrams to illustrate improvements.

o Design Wireframes to visually represents system behaviors.

Data Analysis and Reporting:

o Collect, analyze, and interpret data to support business decisions.

o Prepare and present reports, dashboards, and visualizations for stakeholders.

o Identify trends, patterns, and insights from data analysis.

Project Support:

o Assist in project planning, scheduling, and coordination.

o Collaborate with project managers to ensure timely delivery of projects.

o Track project progress, milestones, and deliverables.

Stakeholder Communication:

o Serve as a liaison between business units, IT, and other stakeholders.

o Facilitate clear and effective communication of requirements and solutions.

o Manage stakeholder expectations and ensure alignment with project goals.

Solution Implementation:

o Work with development teams to ensure solutions meet business requirements.

o Participate in testing and validation of solutions to ensure quality.

o Provide training and support to end-users during implementation.

Documentation and Training:

o Create and maintain comprehensive documentation of business processes and requirements.

o Develop user guides, manuals, and training materials.

o Conduct training sessions for stakeholders and end-users.

Qualifications:

Education:

o Bachelor's degree in Business Administration, Information Technology, or related field.

Experience:

o Minimum of 6 years of experience as a Business Analyst or in a related role.

o Proven experience in business process analysis, requirements gathering, and project support.

o Experience with data analysis and reporting tools.

Technical Skills:

o Proficiency in business analysis tools and techniques (e.g Visio, Lucid chart, Balsamiq, Draw.io etc)

o Experience with project management tools (e.g., JIRA, MS Project).

o Knowledge of SQL and data analysis tools (e.g., Excel, Power BI) is a plus.

Soft Skills:

o Excellent analytical and problem-solving skills.

o Strong communication and interpersonal skills.

o Ability to work collaboratively with cross-functional teams.

o Strong organizational and time-management skills.

Preferred Qualifications:

Certification in Business Analysis (CBAP, CCBA, or similar).

Experience with Agile/Scrum methodologies.

Knowledge of industry-specific processes and regulations.

Working Conditions:

Primarily office-based

Flexible working hours may be required to meet project deadlines.