Business Analyst

Project Role : Business Analyst

Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.

Must have skills : ServiceNow IT Service Management (ITSM)

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Business Analyst, a typical day involves examining the structure and operations of an organization to understand how its processes and systems function together. This role requires evaluating the existing business model and how it aligns with technological solutions. The professional spends time identifying the needs of customers and stakeholders, envisioning improved future states or business solutions. Gathering, researching, and synthesizing relevant information to support decision-making and strategic planning is a key part of daily activities, ensuring that the organization s goals are effectively supported by its processes and technology integration.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate communication between business units and technical teams to ensure alignment of objectives.
• Support the development and implementation of process improvements to enhance operational efficiency.
• Mentor junior team members to foster professional growth and knowledge sharing.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
• Strong analytical skills to evaluate business processes and identify areas for improvement.
• Experience in requirements gathering and documentation to support solution design.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Excellent problem-solving skills to address complex business challenges.
• Familiarity with process mapping and business process modeling techniques.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in ServiceNow IT Service Management (ITSM).
• This position is based at our Hyderabad office.
• A 15 years full time education is required.