Business Analyst

Project Role : Business Analyst

Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.

Must have skills : SAP CRM Sales

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: Seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy enterprise-grade solutions using Generative and Agentic AI frameworks that drive innovation, efficiency, and business transformation.

We are looking for an experienced SAP S/4HANA Service Consultant to join our team for an ongoing SAP S/4HANA implementation project. The ideal candidate will have hands-on experience in configuring and implementing SAP S/4HANA Service (formerly Customer Service/CS module) with a solid understanding of the integration between SD, MM, and FICO modules.Roles & Responsibilities: Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows for measurable impact.

• Analyze business requirements and translate them into system solutions within the S/4HANA Service module.
• Configure and customize SAP S/4HANA Service functionalities including service contracts, service orders, service notifications, warranties, and field service management.
• Integrate Service module with SD, MM, and FICO.
• Work closely with stakeholders to gather requirements and provide functional specifications.
• Conduct workshops, training sessions, and support user acceptance testing (UAT).
• Provide support during go-live and post go-live stabilization phases.
• Prepare documentation (BPDs, FSDs, test cases, training manuals, etc.).
  
  

Professional & Technical Skills: Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks.

• Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
• Strong functional knowledge of SAP S/4HANA Service (especially after ECC CS split into S/4 components).
• Experience in Service Order Management, Service Contracts, and Service Billing.
• Knowledge of SAP FSM (Field Service Management) or SAP CRM Service s a plus.
• Understanding of technical objects, equipment, serial numbers, and warranties.
• Familiarity with SAP Fiori apps related to service processes.
  
  

Additional Information:Experience with SAP Activate methodology.

• Exposure to SAP Cloud solutions like SAP C4C or SAP BTP.
• Basic ABAP debugging skills.
• Integration experience with third-party tools or systems.
  
  

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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