Business Analyst 3-Ops

Global Finance Organization (GFO) provides services to support Oracle's sales transactions from opportunity through invoice collection including sales compensation administration, across all lines of business and countries globally, while continuously improving the employee and customer experience. Within GFO, the Global Finance Operations Enablement (GFOE) group works to improve GFO employee experiences and operational efficiency to successfully exceed our customers needs and intentions with best-in-class standards and service for knowledge management, employee development, and communications. We provide project management, leadership, and program management services for Customer Deal Desk and GFO level key initiatives.

This position will provide leadership and project management for GFO's transformation from disparate systems, including the Oracle Service Cloud (OSvC), to Oracle's Fusion Help Desk. They will support our existing OSvC system, own and help maintain GFO documentation standards and governance, and will support GFO employees as they apply and enforce these standards. This position will be a Jira Expert helping to hone and maintain our Agile and Jira center of excellence and providing guidance and leadership to GFO teams using Jira. They will also provide project management for key programs supporting Customer Deal Desk and GFO Strategic goals and objectives.

As a GFOE Project Manager, you will lead projects through the disciplined use of accountability, communication, clear objectives, measurable goals, and project management skills to achieve successful outcomes. You will use strong interpersonal skills to build strong working relationships, drive project and change management success, and provide positive customer experiences. You will often interact with your manager, senior management, team, and cross-functional peer groups.

Demonstrated leadership and people management skills. BA/BS degree preferred.

Job Requirements

Job duties are varied and complex using independent judgment. Attention to detail critical, as is curiosity about how things work and why. Technically savvy and passionate about use of tools, including AI, to help streamline processes.Proven successful project management skills, PM Certification, and Agile Methodology experience preferred. Experience with knowledge management, information systems and communications.Experience developing presentations for upper management.Experience with matrixed management and managing cross-functional projects.Experience leading and influencing individuals with strong personalities and opinions.Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected.For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management.

• Readiness and Knowledge Management
  • Develop and execute readiness plans, including training, documentation, and stakeholder communications to ensure all users and teams are prepared for new processes, tools, or system changes.
  • Assess team and stakeholder readiness, find gaps, and coordinate targeted interventions such as workshops or knowledge sharing sessions.
  • Author, edit, and publish clear, concise, and actionable knowledge base articles and documentation, following best practices for structure, tone, and accessibility.
  • Maintain and update knowledge resources regularly, ensuring accuracy and relevance through version control, stakeholder review, and feedback incorporation.
• In-App Reporting Management for OSvC and Fusion Help Desk
  • Oversee the configuration, deployment, and ongoing facilitation of in-app reporting tools and dashboards.
  • Gather and analyze reporting requirements from stakeholders, ensuring solutions meet business needs and support data-driven decisions.
  • Monitor report performance, troubleshoot issues, and provide user support for in-app reporting features.
• Front Line System and Portal Development Support for OSvC
  • Serve as the primary point of contact for system-related inquiries, troubleshooting user issues and escalating complex problems as needed.
  • Deliver high-quality customer service, ensuring prompt and effective resolution of user concerns.
  • Provide portal development expertise to keep our end user portals update to date and running smoothly.
• SharePoint Administration and Collaboration
  • Use SharePoint to organize, manage, and share project documentation, knowledge resources, and team communications.
  • Develop and maintain SharePoint sites, libraries, and workflows to streamline collaboration and ensure easy access to project materials.
• Project Management
  • Lead project planning, scheduling, and resource allocation for readiness, knowledge, and reporting initiatives.
  • Monitor project progress, manage risks, and communicate status updates to stakeholders.
  • Ensure alignment of all activities with organizational goals and project objectives.
  • Build strategic partnerships to drive change management with a positive frame of mind.

Additional Details

Additional Qualifications:

• Bachelor's degree in business, information systems, project management, or a related field.
• 7+ years of experience in project management, preferably with a focus on readiness, knowledge management, or system support.
• Advanced proficiency with SharePoint for document management and collaboration.
• Strong ability to author, edit, and publish knowledge base articles using best practices for clarity, structure, and user focus.
• Experience with in-app reporting tools and data analytics.
• Excellent communication, organizational, and leadership skills.
• Strong problem-solving skills and a proactive approach to risk management.
• Customer-focused mindset with experience in front line system support.
• Experience with Oracle Service Cloud (OSvC - RightNow) application and Oracle Fusion applications.

Key Competencies

• Team leadership and motivation
• Stakeholder management
• Training and knowledge transfer
• Data-driven decision making
• SharePoint administration
• Process optimization
• Adaptability and resilience

Career Level - IC3