You will be joining a team transforming healthcare and improving the lives and vitality of the millions of members we serve. We leverage cutting edge Artificial Intelligence (AI) algorithms to develop solutions for automated document processing and customer service chat bots. We are looking for Business Analysis Lead Analyst who are strong with domain understanding (particularly healthcare) and be able to perform testing(QA) of various AI products and make them available for the enterprise in a compliant and secure manner. Having knowledge in GenAI like prompt engineering basics will be an addon.
The work you do will impact millions of customers, members, and employers that rely on Cigna every day. Extreme focus on speed to market and getting Products and Services in the hands of customer and passion to transform healthcare is key to the success of this role.
Years Of Experience
7+ years of experience in business, system analysis and testing, with a focus on GenAI, preferably in healthcare or a related industry.
Job Summary
The GenAI IT Business Analyst will work closely with business stakeholders, IT teams, and subject matter experts in the Global Healthcare Innovation Hub team to gather, analyze, and document business requirements for GenAI capabilities. They will translate these requirements into functional and non-functional specifications for use by IT teams in the development and integration of AI-related solutions. A minimum of three year of experience working as a business analyst or a similar role is required, with preferred experience in GenAI and deep learning technologies along with testing and the healthcare industry being desirable.
Job Responsibilities
- Liaise with business stakeholders, IT teams, and subject matter experts to gather, analyze, and document GenAI-related business requirements, translating them into functional and non-functional specifications for use by IT teams in the development of AI technology solutions.
- Collaborate with project teams to design, develop, and implement IT solutions focusing on GenAI capabilities, aligning with the organization's objectives and industry best practices.
- Act as a bridge between business users and IT developers, ensuring that GenAI development efforts are consistent with the business requirements and strategic goals of the organization.
- From a QA specific side, support the user acceptance testing process for AI-related solutions, helping to identify defects, track them to resolution, and ensure the final deliverables meet the agreed-upon requirements.
- Participate in ongoing monitoring and measurement of GenAI technology solutions effectiveness, providing insights and suggestions for continuous improvement.
- Develop and maintain documentation, such as flowcharts, use-cases, data diagrams, and user manuals, to support business stakeholders in understanding the AI features and their usage.
- Assist in creating project plans, timelines, and resource allocation related to GenAI initiatives, ensuring projects progress on schedule and within budget.
- Employ strong analytical and conceptual thinking skills to help stakeholders formulate GenAI-related requirements through interviews, workshops, and other methods.
- Perform testing of AI models (QA) developed as part of business requirement.
- Support the user acceptance testing process for AI-related solutions, helping to identify defects, track them to resolution, and ensure the final deliverables meet the agreed-upon requirements.
Specific Skills / Technology Proficiencies
- Proficiency in GenAI-related business analysis methodologies, including requirements gathering, process modeling, and data analysis techniques.
- Strong knowledge of software development lifecycle (SDLC) methodologies for AI-related technologies, such as Agile, Scrum, or Waterfall.
- Experience working with IT project management tools and knowledge of AI frameworks.
- Experience in Jira, Confluence is a must.
- Proficient in common office productivity tools, such as Microsoft Office Suite, Visio, and experience with cloud services like AWS Sagemaker and Azure ML.
- Technical knowledge of programming languages like C/C++, Java, Python, and understanding of database systems, IT infrastructure, and GPU optimization for AI workloads is good to have.
- Excellent communication, interpersonal, and stakeholder management skills with a focus on GenAI capabilities.
- Relevant certifications, such as Certified Business Analysis Professional (CBAP), or AI-related credentials are a plus.
- Ability to design GenAI features and define user stories based on business requirements.
- Good understanding of the software delivery lifecycle for AI-related technologies and experience creating detailed reports and presentations.
Working Hours / Location:
- This is a full-time position, working 40 hours per week, from Monday to Friday.
- The position will be based in the Innovation Hub in Hyderabad, India.
Industry / Domain Experience Needed
- Minimum 6 year of experience working as a Business Analyst or a similar role in the IT sector, with a focus on GenAI and deep learning technologies. Experience working within the healthcare industry is desirable.
- Familiarity with healthcare-specific IT systems and industry regulations, such as Electronic Health Record systems and HIPAA, is an added advantage.
Equal Opportunity Statement
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
