Business Advisory Associate

Skill Required:

• Supply Chain - Warranty Management

Designation:

• Business Advisory Associate

Qualifications:

• BE/BTech/Diploma in Automobile

Years of Experience:

• 1 to 3 years

About Accenture:

• Global professional services company specializing in digital, cloud, and security.
• Expertise across more than 40 industries, offering Strategy and Consulting, Technology and Operations services, and Accenture Song.
• 699,000 employees, serving clients in over 120 countries, combining technology and human ingenuity.

What You Would Do:

• Provide warranty cost savings to clients by adjusting claims submitted by dealers.
• Investigate warranty claims and take appropriate decisions.
• Serve as a process SME, taking initiative to improve team performance.
• Diagnose complex automotive claims.
• Verify and analyze automotive warranty repair claims based on external support resources (Parts catalog, dealer assist & standard labor time).
• Implement practices to improve operational efficiency.

What We Are Looking For:

• BE Automobile Graduate/Diploma (with or without automotive experience) or BE Mechanical Graduate/Diploma with automotive experience.
• Experience in warranty management and/or automotive components.
• Strong interpersonal skills for dealing with dealers, warranty engineers, etc.
• High accuracy in data processing, attention to detail, and ability to evaluate/research warranty claims.
• Expert-level capability in MS Office Suite, especially Excel.
• Organized, timely, pro-active, and highly productive.
• Strong written communication in English.
• Ability to multi-task and manage workload effectively.
• Experience in warranty/auto dealership is preferred.
• Knowledge of Automotive Warranty, Claims Processing, Administration, and After Sales.

Roles and Responsibilities:

• Solve routine problems using precedent and general guidelines.
• Interact primarily within your own team and direct supervisor.
• Receive detailed to moderate-level instructions on daily tasks and new assignments.
• Make decisions that impact your own work.
• Work as an individual contributor within a team, with a focused scope of work.
• The role may require working in rotational shifts.