Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigations. As a Product Operations Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. You'll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for
- Attention to detail with a process-oriented mindset High level of discretion and sound judgment in handling sensitive accounts Effective written communication skills and documentation abilities Ability to work independently and manage time efficiently across multiple workflows Knowledge or experience of having used enterprise business suites such as Workspace Manual product activation Account review & risk flagging Program audit & policy adherence English language competency Shareholder communications Documentation and Justification Roles and Responsibilities:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
- Product Activations Manually review and process product activation requests within a defined product suite Validate eligibility criteria and ensure all activation guidelines are met Log and document all activation decisions with accuracy and compliance checks Program Maintenance Conduct routine and ad-hoc account reviews for participating non-profits Identify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteria Document all actions taken in internal systems and escalate questionable cases as per SOPs Support for Initiatives & Special Projects Provide operational support for onboarding new programs or partners Participate in one-time deep-dive investigations into anomalies or specific request categories Collaborate with cross-functional teams to execute special project deliverables tied to product operations
