Business Account Manager - Pune

Job Designation: Business Account Manager

Company : NobrokerHood

Location: Pune

Salary: upto 5lpa

Company Description

NoBrokerHood is a technologically advanced visitor, community, and finance management system designed to enhance security and convenience for gated societies. Launched in 2018 as a subsidiary of NoBroker, India's first prop-tech unicorn, it now manages over 25,000 societies and secures the lives of more than 48 lakh families. Offering a range of services such as home maintenance and property solutions, NoBrokerHood also provides revenue opportunities through its monetization and marketplace features. Renowned for its commitment to security, it is certified with Level 1 PCI-DSS, GDPR, PDPB 2019, and ISO 27001 compliance. With recent funding from Google, NoBrokerHood continues to expand and innovate in community management.

About the role:

The Business Account Manager is responsible for managing and nurturing existing client relationships, driving timely renewals, and identifying upselling opportunities within the assigned territory. This role blends client servicing with on-ground sales execution, ensuring smooth operational delivery and strong engagement with RWAs and builders to enhance client satisfaction

Job Description:-

1. Account Management

Manage and retain existing client accounts to ensure high satisfaction and timely renewals.

Identify and execute upselling and cross-selling opportunities to increase revenue share.

2. Client Servicing

Serve as the single point of contact for all client needs, ensuring prompt issue resolution.

Minimize churn by maintaining consistent communication and proactive problem-solving.

3. Field Operations

Conduct 56 productive client meetings daily within the assigned territory.

Start and end the day from the field, ensuring strong client visibility and responsiveness.

4. Relationship Management

Build long-term, trust-based relationships with RWAs, Builders, and Facility Managers.

Represent NoBrokerHood with professionalism and credibility in every interaction.

5. Reporting & Compliance

Log all meetings, visits, and follow-ups accurately in the company's CRM/mobile app.

Adhere to all operational processes, compliance norms, and daily reporting guidelines.

Mandatory requirements for this position

Experience: Minimum 1 year in field sales, client servicing, or account management.

Skills: Excellent communication, interpersonal, and negotiation skills.

Mobility: Willingness to travel extensively within the assigned city/territory.

Attributes: Self-motivated, target-driven, and disciplined in reporting and follow-ups.

Two-wheeler / four-wheeler with valid driving licence is mandatory.

Client Handling: Ability to manage escalations with patience and professionalism.

What we have to offer!

Opportunity to work closely with high-performing Sales and Operations teams.

Exposure to end-to-end client management and process optimization.

Fast-paced and collaborative work environment with growth opportunities.

Benefits

Variable pay

Corporate Health Insurance

Travel Allowance

Monthly R&R awards