British Universal Bank | Voice

Key Deliverables:

• Handle inbound voice calls for British Universal Bank customers
• Deliver excellent query resolution and customer satisfaction
• Maintain service quality and adherence to AHT and CSAT metrics
• Ensure complete and accurate logging of customer interactions

Role Responsibilities:

• Respond to UK-based customer inquiries with professionalism
• Maintain compliance with voice support protocols and SLAs
• Use internal tools to resolve banking queries efficiently
• Work rotational UK shifts with both-side cab support