Brand Communications Manager

Job Title: Brand Communicator

Role Summary

The Brand Communicator is responsible for engaging with customers, promoting the brand, handling online orders, and driving sales. This role plays a key part in building brand awareness, maintaining customer relationships, and managing the brand's digital presence.

Key Responsibilities

1. Customer Communication & Engagement

Interact with customers via WhatsApp, Instagram, website chat, and calls

Understand customer needs and recommend suitable products/services

Build strong relationships and ensure customer satisfaction

2. Sales & Order Conversion

Actively promote products/services to generate sales

Convert inquiries into confirmed orders

Follow up with potential customers to close deals

3. Online Order Management

Handle end-to-end order processing (taking orders, confirming, tracking)

Coordinate with operations/logistics teams for timely delivery

Resolve customer issues related to orders

4. Brand Building & Awareness

Communicate brand values clearly to customers

Maintain consistent brand tone and messaging

Educate customers about products, offers, and brand story

5. Database Management

Maintain and update customer database (leads, buyers, repeat customers)

Track customer preferences and buying patterns

Use data to improve sales and marketing strategies

6. Digital Presence Support

Assist in managing social media interactions (comments, DMs)

Support marketing campaigns and promotions

• Share feedback from customers to improve products/services