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Branch Service Operations Manager

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  • Posted 2 days ago
  • Over 100 applicants
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Job Description

We are seeking a Branch Service Operations Manager to lead a team of branch operations staff and ensure the smooth running of all branch activities. You will be responsible for authorizing transactions, ensuring compliance with banking guidelines and KYC/AML regulations, and maintaining the safe custody of all branch stationery. This role requires a professional who can deliver high standards of customer service and facilitate the cross-selling of products to meet branch objectives.

Roles & Responsibilities:

  • Team Management: Manage and lead a team of branch operations staff (Teller/Customer Support Officer) to ensure the smooth running of the branch.
  • Transaction Authorization: Authorize all transactions posted by operations staff and ensure timely, error-free processing.
  • Compliance & Audits: Ensure adherence to banking guidelines, quality frameworks, and audit requirements. Update all relevant notices and displays as per RBI requirements. Ensure compliance with KYC, AML, and other regulations in all branch banking operations.
  • Custody & Inventory: Ensure the safe custody of all stationery, account kits, cheque books, and forms. Ensure the timely updation of all relevant registers.
  • Sales & Customer Service: Facilitate the cross-selling of savings and investment products to clients to meet branch objectives. Deliver high standards of customer service and relationship management to retain clients.

Skills Required:

  • Proven experience in managing branch operations and a team of operations staff.
  • Strong knowledge of banking guidelines, quality frameworks, and audit requirements.
  • Expertise in KYC, AML, and other relevant banking regulations.
  • Ability to handle and authorize transactions with a high degree of accuracy.
  • Excellent customer service and relationship management skills.
  • Experience in cross-selling financial products.

QUALIFICATION:

  • Bachelor's degree in Banking, Finance, Business Administration, or a related field, or equivalent experience.

More Info

Job Type:
Employment Type:
Open to candidates from:
Indian

About Company

Skillventory is a leading name among top recruitment consultants having clients PAN India. Started in 2008, we feel delighted to state that we helped in shaping the careers of more than 20000 job seekers. We are a full spectrum Manpower Consultancy Firm, fulfilling manpower requirements of businesses by offering the wide range of services from Executive Search, Recruitment, Specialists-on-Contract, HR Automation, Consulting, Outsourcing, and Training. We are easily accessible, reachable and serving clients across India effectively and efficiently, as we are located in 6 major locations of the country, with Workstations in Indore , Mumbai , Ahmedabad ,Bangalore , New Delhi and Pune The other evidence of our best services is that we work as RPO (Recruitment Process Outsourcing) firm, where clients and companies transfer their recruitment worries on us. From beginning to end, i.e., right from sourcing the right candidate, interview, offer, acceptance, till his final joining, we handle recruitment process smoothly on behalf of the company. Skillventory is a preferred recruitment partner for multinational and pioneered Indian companies because of its trustworthiness, commitment, dedication, and capabilities. Our versatile, skilled and talented employees are generating best employment opportunities for professionals ranging from front line to senior positions. Our domain-specialist teams consist of 100+ expert consultants who are capable enough to provide customized and innovative HR consultancy services to more than 10+ industry practices namely Investment Banking & Firm, Consulting, Manufacturing, Banking & Financial Services, Insurance, Retail, Healthcare, Pharma, IT/ITES, E-Commerce and much more. Our strength lies in data analytics hiring, audit related recruitment, housing finance hiring, payment banking recruitment etc. Our work principles are based on the concept of placing Right Person at the Right Job on Time.

Job ID: 123471867