Branch Operations Executive

Key Responsibilities:

• Operational Coordination: Act as a liaison between the branch and the central operations team, ensuring seamless communication and execution of directives.
• File Processing & Disbursement: Efficiently process customer files, including verification of all necessary documentation, and facilitate timely disbursement of funds/services.
• Reporting: Prepare and submit accurate daily and monthly Management Information System (MIS) reports to track key operational metrics and performance.
• Customer Documentation & Verification: Conduct thorough Know Your Customer (KYC) checks and verify all secondary customer documents to ensure compliance and data integrity.
• Payment Management: Ensure timely collection of customer payments and follow up on any outstanding dues.
• Policy Adherence: Guarantee strict adherence to all company policies, procedures, and regulatory guidelines at every level of operation within the branch.
• Quality Control: Conduct comprehensive checks of all processed files to ensure completeness, accuracy, and relevance of data.

Qualifications:

• Knowledge of KYC norms and financial regulations.
• Proficiency in MS Office Suite, especially Excel for reporting.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.