o Revenue targets of the unit
o Productivity of the unit
o Recruit, coach and develop Sales Managers and Agent Advisors
o Adherence to Customer service standards
KEY RESPONSIBILITIES:
- Meet unit targets
- Achieve revenue targets
- Ensure implementation of GOLD system
- Supervise the activity plan of Sales
- Managers & Agents to ensure that these are fulfilled as per the desired standards
- Ensure that all Sales Managers and Agents under supervision perform as per the company s rules and regulations
Track productivity measures as for the unit:
- AFYP
- Case rate
- Annual mode business
- Persistency
- Paid cases per agent
- YTD appointments
- SM appointments
- Pro active agent retention
- Annual FYC standards
- Execute plans for growth of the agency
- Identify, interview and select new Sales Managers from natural market and by networking
- Ensure adherence to laid down sales and service standards for Sales Managers
- Conduct weekly performance review and planning (PRP) for Sales Managers
- Ensure retention of Sales Managers by formulating their development plans, meeting their training needs
- and communicating with them on a regular basis
- Build leadership pipeline of future SMs & APs from the unit.
OTHER RESPONSIBILITIES:
- HO co-ordination
- Sales promotion activities
- Assist in overall running of the G.O
MEASURES OF SUCCESS:
- CGPA
- AFYP
- Case Rate
- Recruitment
- Retention
- Persistency
- GOLD Audit Rating
- Active Retention
- Number of promotions
MINIMUM EDUCATION:
- Graduate preferably with an MBA
MINIMUM / SPECIFIC EXPERIENCE:
- Graduate preferably with an MBA
- If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people.
- A graduate should have a minimum of 7-8 years of experience in the above domain.
- Should have local market exposure and experience in process driven, quality sales organizations
- Graduate preferably with an MBA
