Branch Manager_Retail Liabilities_Bank

Role & responsibilities

Preferred candidate profile

Maintains the Profit and Loss statement and Balance Sheet for the branch.

• Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank.

• Sustained revenue generation for the branch through cross sell of TPP, RA and BB products

• Liabilities mobilization through CASA portfolio growth in the Branch Catchment Superior and Consistent Customer Service

• Ensures Efficient complaint management within specified TATs

• Drives high service scores

• Conducts customer engagement programs and marketing events

• Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval Strengthening Systems, Controls and Processes

• Ensures Upkeep of the Branch and ATM and raises issues if required

• Liaises with respective teams for effective and efficient Fraud Management within the cluster

• Ensures branch compliance with Banks policies and processes

• Ensures timely submission of MIS reports

• Ensures safety and security of Bank and customer's assets

• Ensures Audit related deliverables both internal and external are met as per the prescribed norms

• Ensures Role clarity to employees in the branch and manage attrition Performance Management

• Tracks and monitors daily productivity and book movement of the branch

• Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required