Job description
We are seeking a dynamic and results-oriented Branch Manager to oversee the daily operations of our diagnostic center, ensuring exceptional patient service, clinical excellence, and financial profitability. You will lead a team of dedicated professionals in radiology and pathology, driving growth and optimizing efficiency while ensuring the highest standards of patient care.
Responsibilities: Operational Management:
- Oversee all aspects of branch operations, including patient flow, scheduling, equipment maintenance, and inventory management.
- Implement and monitor quality control and safety protocols, adhering to regulatory guidelines.
- Drive service excellence initiatives, ensuring patient satisfaction and retention.
- Manage budgets and financial performance, meeting revenue targets and cost objectives.
- Prepare and analyze operational reports, identifying areas for improvement and implementing corrective actions.
- Team Management:
- Lead and motivate a team of radiologists, pathologists, technicians, and other staff, fostering a collaborative and positive work environment.
- Conduct performance reviews, provide feedback, and implement training programs to develop team skills and capabilities.
- Ensure adherence to company policies and procedures, maintaining professional conduct and ethical standards.
- Clinical Integration:
- Facilitate effective communication and collaboration between radiology and pathology departments.
- Maintain awareness of new diagnostic technologies and advancements, implementing them to improve patient care.
- Ensure accurate and timely reporting of test results to physicians and patients.
- Build relationships with referring physicians and hospitals, expanding referral network and market share.
- Key Performance Indicators (KPIs):
- Meet and exceed branch revenue targets and service quality benchmarks.
- Minimize patient wait times and turnaround times for reports.
- Maintain high levels of customer satisfaction and staff morale.
- Achieve operational efficiency and cost-effectiveness.
- Contribute to the overall strategic goals of the company.
Qualifications:
- Bachelor's degree in Business Administration, Healthcare Administration, or related field, preferably with an MBA.
- Minimum 4-8 years of experience in healthcare management.
- Strong understanding of radiology and pathology operations, workflows, and equipment.
- Excellent communication, interpersonal, and organizational skills.
- Proven ability to build and motivate high-performing teams.
- Strong analytical and problem-solving skills.
- Financial acumen and experience in budget management.
- Commitment to providing exceptional patient care and service excellence.
- Fluency in English and local language (applicable to your location).
We offer a competitive salary and benefits package, along with the opportunity to make a real difference in the lives of patients and contribute to the growth of our organization. If you are a passionate and results-oriented leader with a strong commitment to healthcare excellence, we encourage you to apply.
Preferred candidate profile :
Only from Hospital/Diagnostics background
Excellent knowledge in Clinical Operations
4 -8 years of experience proffered
Candidate with good knowledge in pathology & Radiology Preferred
Role: Operations Manager
Industry Type: Medical Services / Hospital (Diagnostics)
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate, MBA/PGDM in Hospitality Management
