Job Description - Branch Manager - Bangalore
About the Role
Branch Manager has to develop the region as individual P&L center. Has to open an office, kick start business development activities, set up the team, start operations, assign and direct all work performed in the branch. He will have to manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. He will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
Roles And Responsibilities
- Define the strategic priorities of the branch to grow the business
- Business Development responsibilities
- Identity and develop new customers.
- Corporate client management and development.
- Network to improve the presence and reputation of the branch and company
- Develop budgets and targets for the financial year and present the progress of those budgets to management
- Operational responsibilities
- Manages the logistics function and personnel within assigned area of responsibility
- Plan logistics operations for clients including coordination of transportation and communication with vendors
- Handling all primary communications and escalations with agents and customers
- Taking all intra branch escalations and mitigating the same
- 100% bill preparations and documents submission to clients
- Evaluate and improve team processes and procedures maximize efficiency and increase value to the customer
- The branch manager will be responsible for creating and developing an new business unit as P&L center, which involves business development, people management activities for the branch including performance management of direct/ indirect reportees, recruitment, and career development
- Address customer and employee satisfaction issues promptly.
Requirements
- Graduate/Post Graduate preferred with relevant knowledge on Customs clearance (Import & Export) activities, Freight Forwarding, Shipping, and Business Development.
- 6+ years of relevant experience in senior roles such as Asst /Dy Manager sales, Manger / Sr. Manager Sales, Asst .Branch Manager / Branch Manager or in similar role.
- Should have complete knowledge in the assigned region such as potential market, potential customers, available opportunities of growth, existing contacts with all partners like customers, vendors etc
- Ability to develop a branch and successful P&L center.
- Ability to meet sales targets and Operations goals
- Import and export customs clearance knowledge
- Excellent written and oral communication and writing skills
- Excellent organizational skills
- Ability to streamline operations and make improvements for our clients
