Branch Head

Company Description

Established in 1990, Delhi Core And Lamination is a leading manufacturer, exporter, supplier, and trader in the paper products machinery industry. Known for technical expertise and a commitment to quality, the company has achieved significant growth in competitive markets. As the largest and fastest-growing paper plate and cup machine manufacturer in India, the company supports entrepreneurship by enabling over 5,000 customers with small-scale machines for disposable product manufacturing. Their products include machines for paper plates, paper cups, paper glasses, disposable plates, and dona production, contributing to sustainable alternatives through single-use products.

Role Description

We are looking for an experienced and result-oriented Branch Head to manage the complete branch operations, including sales, business development, customer handling, team management, and overall branch performance. The ideal candidate should have strong leadership skills and proven experience in handling revenue targets, customer relationships, and branch-level operations.

Key Responsibilities

1)Sales & Revenue Growth

Drive monthly and quarterly sales targets for the branch

Develop and execute sales strategies to increase revenue and market share

Ensure lead generation, follow-ups, negotiations, and closures

Build strong relationships with key customers and channel partners

Monitor sales pipeline and ensure timely conversions

2) Branch Operation Management

Manage end-to-end branch operations and ensure smooth workflow

Coordinate with dispatch, service, and technical teams for timely execution

Ensure proper stock, spare parts, and inventory planning at branch level

Maintain branch discipline, reporting structure, and daily work planning

3)Team Leadership & Performance management

Lead and manage the complete branch team (Sales, Support, Operations)

Recruit, train, and develop branch staff as per company requirements

Set KPIs for team members and track performance regularly

Conduct daily/weekly reviews and motivate the team for target achievement

4) Customer Handling & After Sales Support

Handle key customer meetings, video calls, and escalations

Ensure customer satisfaction through timely communication and service

Resolve complaints and coordinate with HO/Service team for solutions

Maintain long-term customer relationships for repeat business

5) Reporting and Coordination

Prepare and submit daily, weekly, and monthly reports to management

Coordinate with Head Office for accounts, purchase, production, and service

Monitor outstanding payments and ensure timely collections

Ensure compliance with company policies and procedures

Required Skills & Competencies

Strong leadership and team handling skills

Excellent sales closing, negotiation, and communication skills

Branch operations and planning ability

Customer relationship management & escalation handling

Strong decision-making and problem-solving mindset

Good knowledge of CRM, MS Excel, reporting & documentation

Ability to work under pressure and deliver consistent results

Preferred Candidate Profile

Strong understanding of B2B sales and branch-level management

Must be comfortable with customer visits, meetings, and business development

Experience in managing a team of sales & operations executives

Benefits

Attractive salary package (1,00,000 1,15,000 per month )

Career growth opportunity in a fast-growing manufacturing company