Branch Floor Manager

Job Description:

• Branch Operations:
• Manage opening and closing of the branch store.
• Ensure timely reporting to Head Office (HO) and Branch Manager (BM).
• Maintain housekeeping, product display, and stock management.
• Ensure orderliness and proper housekeeping to enhance customer experience.
• Oversee optimal stock display and in-store presentation.
• Team Management:
• Train, coach, and mentor branch staff and new employees to improve performance.
• Foster a collaborative and positive team environment through open communication and teamwork.
• Marketing and Business Development:
• Execute Through-The-Line (TTL) marketing activities.
• Conduct customer calling, WhatsApp messaging, and digital/social marketing initiatives in coordination with Marketing.
• Customer Service:
• Greet customers and conduct need analysis to understand requirements.
• Provide detailed product information, recommendations, and manage referral programs or gift handling.
• Stock and Inventory Management:
• Perform daily cycle counts of branch inventory using ERP or POS systems.
• Assist Branch Manager in stock forecasting and maintaining Minimum Stock Levels (MSL).
• Report stock shortages or damages and implement stock control measures.
• Coordinate logistics and supply chain activities for the branch.
• Alignment with Organizational Values:
• Prepare and manage branch reports and MIS including sales data, inventory updates, employee performance, and customer feedback.
• Participate in team meetings to discuss progress, challenges, and improvements.
• Ensure adherence to company policies, SOPs, HR guidelines, and ethical practices.
• Uphold the organization's core culture, values, and ethics in daily operations.