- Generate Demand at the Airport
- Monitor passenger arrival trends and peak travel times to ensure adequate vehicle availability.
- Coordinate with marketing and operations teams to run airport-specific promotions or campaigns.
- Identify opportunities to increase ride bookings from airport passengers.
- Ensure strong presence of the fleet at arrival and departure points.
- Work with airport authorities to get visibility for the service (signage, help desks, etc.).
- Analyze ride data to forecast demand and optimize fleet deployment.
- Driver Management and Retention
- Recruit and onboard drivers for airport operations.
- Ensure drivers follow operational guidelines and airport rules.
- Conduct regular driver engagement sessions and address concerns.
- Monitor driver performance, ratings, and service quality.
- Implement retention programs such as incentives, bonuses, or recognition programs.
- Resolve driver-related issues including disputes, operational challenges, and compliance.
- Ensure Fulfillment
- Ensure that every customer booking is fulfilled with minimal wait time.
- Monitor real-time ride allocation and vehicle availability.
- Coordinate with drivers to manage peak-hour demand and sudden surges.
- Implement contingency plans in case of driver shortages or operational disruptions.
- Maintain high fulfillment rates and minimize ride cancellations.
- Pricing Management
- Monitor fare structures and pricing strategies for airport rides.
- Implement dynamic pricing during peak demand periods.
- Analyze competitor pricing and market trends.
- Work with internal teams to optimize pricing for profitability and demand balance.
- Ensure transparent pricing for passengers and drivers.
- Relationship Management with Airport Authority
- Build and maintain strong relationships with airport management and regulatory authorities.
- Ensure compliance with airport regulations and operating guidelines.
- Coordinate for operational permissions, parking slots, and pickup/drop zones.
- Resolve operational challenges related to airport authorities.
- Represent the company in airport meetings and coordination discussions.
- Interdepartmental Coordination to Generate Demand
- Collaborate with marketing teams to run airport-specific campaigns.
- Coordinate with technology teams for app or platform improvements related to airport rides.
- Work with customer support teams to resolve passenger issues quickly.
- Share operational insights with business strategy teams to improve services.
- Align with city operations teams for fleet optimization.
- Ensure 100% Fulfillment
- Track key performance indicators such as ride acceptance rate and trip completion rate.
- Optimize driver allocation to ensure passengers always find a ride.
- Monitor real-time operational dashboards.
- Take corrective actions to maintain high service levels.
- Ensure minimal waiting time for passengers.
- Driver Management and Retention (Operational Focus)
- Maintain a healthy driver supply pool for airport operations.
- Track driver attendance and shift schedules.
- Conduct training programs for service quality and airport processes.
- Encourage drivers to remain active on the platform during peak demand periods.
Skills: demand,management,operations
