URGENT HIRING !!!
For more information call or WhatsApp +91 9289584545
Mail us at: [Confidential Information]
location's : Canada , Australia , New Zealand , UK, Germany , Singapore ( Not In India )
Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc.
Key Responsibilities:
- Team Management:
- Leading, mentoring, and coaching teams of BPO professionals, including setting performance goals, conducting performance reviews, and fostering a positive work environment.
- Operational Efficiency:
- Ensuring the efficient use of resources, optimizing processes, and implementing improvements to enhance productivity and quality.
- Client Relationship Management:
- Building and maintaining strong relationships with clients, understanding their needs and expectations, and ensuring their satisfaction.
- Performance Analysis:
- Monitoring key performance indicators (KPIs), analyzing data, and identifying areas for improvement.
- Process Improvement:
- Developing and implementing strategies to streamline operations, reduce costs, and enhance service delivery.
- Compliance:
- Ensuring adherence to company policies, procedures, regulatory requirements, and industry standards.
- Budget Management:
- Managing budgets, tracking expenses, and ensuring cost-effectiveness.
- Problem Solving:
- Addressing and resolving operational issues, escalations, and customer complaints.
- Stakeholder Communication:
- Communicating with various stakeholders, including clients, senior management, and other departments, to ensure smooth operations.
- Strategic Planning:
- Contributing to the development and execution of strategic plans for the BPO operations.
- Technology Implementation:
- Identifying opportunities for automation and implementing new technologies to improve efficiency.
