BPO/KPO//CCE||International process professional

Key Responsibilities:

• Manage inbound and outbound customer communications via phone, email, or chat
• Resolve customer queries related to products, services, or process information
• Perform data analysis and documentation tasks as per client requirements
• Maintain accuracy and confidentiality of client data
• Collaborate with internal teams to ensure seamless service delivery
• Adhere to quality standards and meet performance metrics

Candidate Profile:

• Excellent verbal and written English skills
• Graduate or undergraduate degree holders
• Experience in BPO or KPO international processes preferred but freshers can apply
• Comfortable working in rotational and night shifts
• Strong analytical skills and attention to detail
• Immediate joiners preferred