Bpo Executive/ International Customer Service

Key Responsibilities

• Handle inbound and outbound voice calls professionally
• Resolve customer queries and complaints promptly and efficiently
• Maintain high levels of customer satisfaction through effective communication
• Follow process guidelines, quality standards, and compliance requirements
• Document customer interactions accurately in internal systems
• Meet defined performance metrics related to quality, productivity, and attendance
• Adapt to rotational shifts with rotational weekly offs

Eligibility Criteria

• Undergraduate candidates with minimum 6 months BPO experience can apply
• Graduate freshers are also welcome
• Excellent verbal communication skills in English are mandatory
• Willingness to work in rotational shifts with rotational offs
• Strong customer service orientation