We are seeking a BPO Executive for our Inbound Customer Service team. The ideal candidate will be responsible for assisting customers with their inquiries and ensuring a high level of customer satisfaction. This role is perfect for individuals looking to start their career in the BPO industry with 0-5 years of experience.
Responsibilities
- Handle incoming customer queries and provide accurate information regarding products and services.
- Resolve customer issues in a timely and professional manner.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Document all customer interactions in the CRM system accurately.
- Collaborate with team members to improve customer service processes.
Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-focused attitude.
- Basic computer skills and familiarity with CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to work in day shifts.
