BPO Executive American Accent (Patient Experience Team)

About Luxora:

Luxora is a global medical concierge platform helping patients across the world access trusted hospitals, verified doctors, and seamless treatment journeys across countries like Turkey, India, UAE, and Thailand.

Role Overview:

We are looking for experienced BPO executives with a clear American accent to join our patient experience calling team. Your role will involve first-touch calls, ongoing follow-ups, and empathetic support for patients from the US and Canada looking to travel for medical care.

Key Responsibilities:

* Make outbound and attend inbound calls from international patients

* Understand patient needs and share information about doctors, hospitals, procedures, and next steps

* Manage follow-ups, update CRM systems, and coordinate with case managers

* Ensure a warm, trustworthy, and helpful interaction every single time

* Work closely with internal teams to align on timelines, documents, and treatment journeys

Requirements:

* 1 to 3 years of BPO or customer service experience with international calling

* Strong fluency in English with a natural American accent

* Empathetic communication and ability to handle sensitive medical conversations

* Tech-savvy and familiar with CRM or calling tools

* Comfortable with flexible shifts and target-based calling

* To proceed with Round 1, we'd like you to complete a simple voice task:

Please send us a 60-second to 2-minute voice note of you:

Briefly introducing yourself

Pretending you're consulting a prospective customer in the USA, recommending any product or service you genuinely love.

Send the note at: [Confidential Information]

Why Join Luxora:

* Global exposure in a fast-growing medical tourism industry

* Competitive salary with performance-based incentives

* Opportunity to grow into patient success or international coordination roles

* Be part of a purpose-driven brand helping real patients across the world