BPO Customer Support Professional-Voice/Chat (International/Domestic)

Role Responsibilities:

• Provide customer assistance through phone, email, and chat.
• Resolve customer inquiries and perform troubleshooting for issues.
• Maintain up-to-date product knowledge to ensure customer satisfaction.
• Escalate intricate problems to senior support teams as needed.

Key Deliverables:

• Efficient resolution of customer inquiries across multiple channels.
• High customer satisfaction scores through effective support.
• Accurate and current product information provided to customers.
• Timely escalation of complex issues for prompt resolution.