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ntt data north america

BPO Business support specialist

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  • Posted 5 days ago
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Job Description

Key Responsibilities:

Log, categorize, prioritize, and track tickets in ServiceNow

Perform password resets, account unlocks, VPN support, email and application access troubleshooting

Coordinate with internal teams for issue resolution

Follow standard operating procedures and ITIL processes

Ensure SLA adherence and high CSAT scores

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Job ID: 148376781

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