Description
We are seeking enthusiastic BPO Agents to join our dynamic team in India. The ideal candidates will assist customers by providing information, resolving issues, and ensuring a positive customer experience. This role is suitable for individuals with 0-1 years of experience who are eager to grow in the BPO industry.
Responsibilities
- Handle customer inquiries and complaints via phone, email, or chat
- Provide accurate information and resolve issues in a timely manner
- Maintain customer records and document interactions
- Collaborate with team members to improve customer service processes
- Achieve individual and team performance metrics
- Follow company policies and procedures to ensure compliance
Skills and Qualifications
- Excellent communication skills in English (verbal and written)
- Strong problem-solving abilities
- Basic computer proficiency and familiarity with CRM software
- Ability to work in a fast-paced environment
- Strong interpersonal skills and a customer-oriented attitude
- Time management skills and ability to handle multiple tasks
- Flexibility to work in shifts, including weekends and holidays
