What this job involves:
This position works directly with client customers to help them identify and book their desired meeting rooms and event spaces within client corporate offices in the APAC region while reporting to the Assistant Program Manager. You will respond to customer requests and inquiries to ensure meeting room and event space bookings are processed accurately and efficiently while ensuring customers receive timely confirmation and clear communication throughout the booking process. This role contributes to JLL's business objectives by providing professional service excellence in fast-paced, demanding corporate environment while passing confirmed bookings to local Service Delivery team to support event execution, maintaining JLL's reputation for excellence in corporate real estate services through seamless booking coordination and customer communication as part of three-person permanent APAC booking team based in Bangalore or Hyderabad.
What your day-to-day will look like:
- Work directly with client customers to help them identify and book desired meeting rooms and event spaces within client corporate offices in APAC region
- Respond to customer requests and inquiries to ensure meeting room and event space bookings are processed accurately and efficiently
- Ensure customers receive timely confirmation and clear communication throughout booking process
- Pass confirmed bookings to local Service Delivery team to support event execution
- Provide professional service excellence in fast-paced, demanding corporate environment
- Support customers during designated time zone hours as part of APAC booking team
- Maintain accurate booking records and documentation for all meeting room and event space reservations
- Coordinate with Service Delivery teams across APAC region to ensure seamless handoff of booking information
Required Qualifications:
- Strong customer service and communication skills with ability to work directly with client customers professionally
- Demonstrated organizational capabilities with ability to process bookings accurately and efficiently
- Excellent written and verbal communication skills to provide timely confirmation and clear communication
- Ability to work in fast-paced, demanding corporate environment
- Strong attention to detail with ability to maintain accurate booking records
- Proficiency with booking systems and Microsoft Office Suite including Word, Excel, Outlook
- Ability to coordinate with multiple stakeholders across different time zones
- Positive, professional, service-focused personality and demeanor
Preferred Qualifications:
- Experience in booking coordination, event coordination, or administrative support roles
- Background working with corporate meeting rooms and event spaces
- Understanding of APAC region corporate office environments
- Experience working with Service Delivery teams or facilities management operations
- Knowledge of client corporate culture and working environment
- Familiarity with event management platforms or booking systems
- Experience supporting customers across multiple time zones
- Background in corporate real estate or facilities management operations
Location: Onsite
At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
