Locations: Pune
Experience: 8-15Years
Role: Blackbelt Transformation/Continuous Improvement
Must-Have:
- Mandatory: Lean Six Sigma
- Insurance domain
- Design Thinking concepts
- Experience of transformation projects working with multiple levers such as Lean Six Sigma, RPA, Conversational AI, and Analytics.
- Over 8 years of quality and process improvement experience
- Certified Black Belt in Lean Six Sigma
- Should have led / mentored 2-3 LSS BB projects
Responsibility:
- Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes.
- Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance.
- Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the process efficiency and drive towards business excellence
- Conduct quality campaigns to generate ideas and implement a culture of continuous improvement.
- Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles.
- Quality Assurance and Quality Improvement support to multiple accounts
- Lead Transformation /CI program for the Customer
- Collaborate with delivery teams across accounts to simplify and standardize processes to deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities
- Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement
- Support in new process Transition and ensure timely deliverables as per Transition plan
- Create re-useable Assets in form of Case Studies
