- As a billing executive you will be responsible for creating invoices, credit memos, issuing them to customers by completing all the necessary procedures such as taking their signature and handing over the jewelry and updating the invoices in the customers files
Professional Attributes
- Proven experience as Billing executive
- Accurate and reliable in handling transactions
- Excellent math ability
- Good organizational skills as great amount of financial transactions will be handled
- Knowledge of ERP software for recording bills
- Knowledge of all the payment modes ie Digital swipe machine for smooth payments by the customers
- Customer satisfaction-oriented
- Intermediate knowledge of MS Office (particularly Excel)
- Product knowledge for correct billing entry
Personal Attributes
- Strong communication and time management skills
- To maintain clean and tidy checkout areas
- Should have a Learning attitude
- Participative and willingness to contribute towards the company culture
- A good level of work accuracy
- Comfortable in dealing with numbers
- Ownership trustworthy attitude.
- Attention to detail.
- Helpful, courteous approach to resolving complaints.
Educational Qualifications
Graduate Minimum Experience 2 to 4 years Manubhai Gems Pvt Ltd Occupational Standards (MOS)
A. Able to handle all the billing cash related transactions
B. Customer Service
C. Team coordination
D. Adherence to SOP in regard to dealing with customers and data
E. Maintain secrecy
A) Able to handle all the billing cash related transactions
- Responsible for handling customer transactions cheque, E-payment, cash, card etc.
- Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)
- Receive payments through various methods (cash, online payments etc.) and check for credibility
- Send reminders for payments and contact customers when assigned
- To Issue receipts, refunds, change and ensure that all payment mode gets tallied without any error
- Research resolve all cash variances, communicate cash variance corrections to head, and assist in completing research to Loss Prevention daily to your head.
- Identify and communicate any billing related issues to head promptly.
B) Customer Service
- Responsible for providing each customer outstanding service by delivering a friendly environment during the billing process
- To be aware of all promotions, advertisements, plans etc within the store and share it with the customers.
- Maintain orderly appearance of cash rack
- To provide all the correct information wrt to billing ie price, product, and other terms and conditions are well explained to each and every customer while taking signature on the receipt
- To be able to resolve customer complaints, guide them and provide relevant information
- Should greet customers when entering or leaving the store after payment.
- Maintain adequate change denominations in the cash drawer and request additional change from customers.
- Ensure accurate checking of customers old gold and its valuation
C) Team Coordination
- While receiving any feedback related to work by head or associate, positive initiatives should be taken to implement it.
- Should be able to help in packaging as per requirement.
- Should be able to handle merchandise returns and exchanges.
- Positive, clear and concise team coordination is required at all levels.
D) Adherence to SOP IPR in regard to dealing with customers and data
- Adherence to laws and confidentiality guidelines
- Ensuring to follow accounting policies, safety procedures and customer service standards.
- Protecting the companys IPR and other data.
- Takes note of suspicious behavior of customers or employees and reports this to managers as needed.
- To collect maintain the complete accurate customer data - Pan/Aadhar/GST no. when and where required.
- Ensure proper checking of Customer ID
