- Inbound and outbound calling to answer to medical needs of callers and directing them for medical consultation.
- Keep records of callers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that are taken. Process issues, forms, and applications.
- Follow up to ensure that appropriate actions were taken on patients requests
- Refer unresolved tickets/ medical needs or special requests to designated departments for further investigation.
- Empathetic communication with callers to understand their needs, and provide relevant solutions.
Responsibilities and Duties:
- Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners.
- Keeping the customer database maintained and updated.
- Keeping a record of all the sales calls and notes of useful information
I Follow-up with callers internal team.
Requirements:
- 1-2 years of experience as a telecaller or any similar role.
- Proven track record of successfully achieving the sales quota.
- Knowledge of computer programs like CRM and telephone systems.
- Excellent interpersonal and communication skills.
- Excellent negotiation skills and the ability to resolve issues. Having done B.Sc/BA will be an advantage
