Billing Associate

• To assess on a weekly and/or monthly basis (Client-dependent) the ability to accurately bill Clients based on the accuracy of raw data available and then to perform a quality control check on billing accuracy, identifying gaps and recommending plans for their resolution

• The person will be responsible for liaising with other departments both within and outside Billing Services therefore a strong Customer Services ethic is paramount
• Additionally, this role will work with the Credit Control team within Billing Services in the reduction of outstanding debt for their Key Clients

Main Duties and Responsibilities:

• Weekly analysis of open jobs for Client invoicing, together with recommendations and process delivery for rectifying errors

• Weekly quality check of invoices once created, prior to their being sent to the Client.

• Monthly reconciliation of outstanding jobs, providing reasons for not billing.

• Devise process for Key Account Management for Clients under their responsibility

• Provide monthly reports and KPIs for Alliance Directors and Clients, as required.

Requirements:

• Bachelor or Associates degree in Accounting or Finance desired
• 1+ year of Billing experience required
• Sound knowledge of Excel - Pivot Tables and Vlookup experience are required
• Understanding of the importance of accurate billing and service provision
• Background in Customer Service preferred, but not crucial
• Must be organized, dedicated, and possess excellent communication skills

Qualifications:

• Advance knowledge of MS Excel
• Analytical mind u2013 evidenced by experience or qualification.
• Confidence to recommend alternate ways of data preparation.

Essential Experience:

• Finance/Billing related experience in a manual context
• Direct Customer support/engagement
• Strong stakeholder management skills, especially as the role is particularly client facing.

Preferred Experience:

• KPI delivery