About HireRight
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview
This role is responsible for the
day-to-day operational delivery and administration of employee benefits across India, APAC, and UAE. The incumbent will ensure
accurate, timely, and compliant execution of all benefits-related processes while providing excellent employee support and managing external vendors.
The role is hands-on and execution-focused, requiring strong coordination skills, ownership of operational timelines, comfort working in a matrix structure, and the ability to proactively flag issues and prepare data to support decisions.
Responsibilities
Benefits Administration & Employee Support
- Act as the first point of contact for all employee queries related to health insurance and other benefits.
- Support employees through insurance claim processing, coordinating closely with TPAs and insurance providers.
- Manage, track, and close employee cases through AskHR (or equivalent case management system) within agreed SLAs.
- Ensure accurate benefits onboarding and offboarding, including:
- Timely enrolment of new hires into benefits programs.
- Deactivation of benefits for exiting employees.
- Maintain and regularly update benefits databases and trackers to ensure data accuracy.
- Download and maintain new hire reports; send welcome emails related to benefits.
- Manage monthly meal card administration, including enrolment changes, reconciliation, and issue resolution.
Communication, Inductions & Awareness
- Send timely, clear, and accurate benefits-related communications to employees, including policy updates and changes.
- Conduct benefits induction sessions for new joiners.
- Organise and coordinate insurance refresher sessions post policy renewals.
- Support employee engagement initiatives by coordinating wellness sessions with external vendors.
- Plan and coordinate employee wellness sessions in collaboration with external vendors.
Vendor Coordination & Internal Stakeholders
- Act as the operational interface with TPAs, insurance companies, brokers, and other benefits vendors.
- Coordinate with vendors to resolve day-to-day operational issues, escalations, and service delays.
- Participate in negotiations with insurance providers/broker to optimize cost and coverage.
- Engage with Finance, Payroll, HR Operations, and other internal teams to ensure smooth benefits processing.
- Track invoices, validate billing, and ensure timely submission for payments in line with internal processes.
- Escalate critical issues promptly with clear context and data.
Renewals & Ongoing Operations
- Support execution of insurance policy renewals across India, APAC, and UAE by:
- Compiling claims data and utilisation reports.
- Coordinating required information with brokers and insurers.
- Supporting renewal timelines and administrative requirements.
- Participate in renewal discussions primarily from an operational and data-preparation perspective, rather than ownership of strategy or design.
- Recommend improvements to benefits programs based on market trends and internal insights.
Reporting, Data & Documentation
- Pull and consolidate operational reports (new hires, claims, vendor SLAs, query volumes).
- Maintain standard operating documentation related to benefits processes and vendor contacts
- Ensure benefits processes are executed accurately, on time, and in accordance with policy.
- Identify recurring issues or risks and flag them proactively with supporting data.
- Review employee feedback and benchmarking reports to enhance benefits design.
Qualifications
Key Skills & Capabilities
- Strong hands-on experience in benefits operations and administration.
- Excellent coordination and follow‑through skills.
- Comfortable working in a matrix reporting environment with multiple stakeholders.
- Clear, empathetic, and effective employee communication skills.
- Strong vendor coordination and escalation management ability.
- Detail-oriented, structured, and process-driven.
- Ability to pull together data, spot trends, and support operational decision-making.
- Self-starter with a proactive, ownership-driven mindset.
Experience & Qualifications
- 2–4 years of experience in Benefits Administration, HR Operations, or Total Rewards Operations.
- Prior experience working with insurance providers, brokers, and TPAs is desirable.
- Exposure to benefits operations is strongly preferred.
- Experience using HR systems, case management tools, and Excel-based trackers.
- Bachelor's degree required; HR or operations-related certifications are a plus.
What Success Looks Like In This Role
- Seamless, issue-free benefits operations throughout the maternity cover period.
- Employee queries resolved efficiently with high satisfaction.
- Renewals and vendor processes executed on time with minimal escalations.
- Strong operational grip with proactive flagging of issues and dependencies.
What Do We Offer
Please submit resume/CV in English.
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
