Job Responsibilities
- Ensure smooth working of cabin crew operations and effective Base Administration.
- Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
- Review performance and mentor, coach & motivate the Base Team and crew and foster an efficient working environment.
- Always uphold company image and value systems and ensure quality standards are met.
- Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
- Report all safety and service-related concerns to VP Inflight Services and Dy. General Manager Inflight Services.
- Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
- Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
- Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
- Monitor crew performance through briefings, audits, and submit comprehensive reports.
- Maintain effective base administration and ensure all records and data are up to date
- Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
- Review flight reports and escalate critical concerns for resolution.
- Operate flights in exigency or as required.
Skills And Knowledge
- Counselling, coaching, and influencing
- Problem solving and troubleshooting
- Team management and leadership skills
- Communication skills
- Personal credibility
- Knowledge of Airline Operations and Inflight Services
- Understanding of DGCA standards and practices
- Knowledge of aircraft type, specifications, and operations
- Record keeping and report writing
- Administrative skills
- Computer skills
Position Reports to: General Manager Inflight Services
Position Supervises: Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew
Location: Any of the Base offices across the country / outside the country
Employment Type: Full-time, on the rolls of SNV
Travel Requirement: Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.
