Banking Process

Roles & Responsibilities

• Handle outbound and/or inbound calls from international customers.
• Communicate clearly and professionally to explain account details and payment-related information.
• Follow company guidelines while interacting with customers.
• Resolve customer concerns efficiently and maintain a high level of customer satisfaction.
• Update customer records accurately in the system.
• Meet daily and monthly performance targets.
• Adhere to quality standards, compliance rules, and call protocols.
• Maintain professionalism and positive communication at all times.

Eligibility Criteria

• SSC / HSC candidates with minimum 6 months of international BPO experience.
• Candidates with prior collections experience will have an added advantage.
• Excellent English communication skills (verbal).
• Comfortable working in rotational shifts.
• Basic computer knowledge is mandatory.

Salary & Benefits

• Salary Range:
• Without collections experience: 22,000 35,000 (in-hand)
• With collections experience: Up to 38,000 (in-hand)
• Unlimited performance-based incentives
• Training incentives up to 10,000
• Rotational week offs (2 days per week)
• Transport facility:
• Drop provided
• Centralized pick-up available

Interview Process

1. HR Round Telephonic
2. Operations Round Virtual (Microsoft Teams)
3. Versant Assessment Score of 67 required (to be given from the office)

Contact Details

Maitri: 9372883788