Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations
Designation: Banking Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Core Banking Operations, including payments, involve the essential functions that support a banks daily activities. This includes managing customer accounts, it includes account opening,kyc, processing transactions, handling deposits and withdrawals, and facilitating payments (Example - SWIFT, EFT etc). The goal is to ensure smooth and efficient banking services for customers. These operations are crucial for maintaining the banks financial stability and customer trust. They also include compliance with regulatory requirements and security measures.
What are we looking for Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Strong domain knowledge of banking operations and products (loans, credit cards, deposits, investments) and operational workflows. Regulatory & Compliance Knowledge Investigate and resolve customer complaints efficiently, ensure compliance and drive continuous process improvements. Strong domain knowledge of banking operations and products (loans, credit cards, deposits, investments) and operational workflows. Regulatory & Compliance Knowledge
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts, Any Graduation
