Banking Customer Service Agent

Urgent Hiring | US Banking Customer Service | Thane & Goregaon | 58 LPA | Night Shifts

Job Title: Customer Service Executive US Banking Process

Location: Thane & Goregaon (Work from Office)

Experience Required: Minimum 2 years of BPO experience (US or International Voice Process preferred)

Salary: 58 LPA (based on experience)

Shift: US Rotational Night Shift

Job Type: Full-time | Work from Office

Job Description:

We are looking for experienced Customer Service Executives for the US Banking Process. The role involves handling customer queries, assisting with transactions, and delivering excellent service to US-based clients through calls or chats.

Key Responsibilities:

• Manage inbound and outbound customer interactions related to banking services.
• Resolve customer issues with accuracy and professionalism.
• Ensure customer satisfaction and maintain process compliance.
• Meet daily/weekly performance and quality targets.
• Uphold data privacy and banking confidentiality standards.

Requirements:

• Minimum 2 years of BPO experience (preferably in US Banking or International Voice).
• Excellent English communication skills (verbal & written).
• Comfortable with rotational US night shifts.
• Strong problem-solving and interpersonal skills.
• Qualification: HSC / Graduate (any stream).

Perks & Benefits:

• Competitive salary & performance incentives
• Growth opportunities in the banking domain
• Night shift allowance & cab facilities

Send your CV to: [Confidential Information]

Or Call / WhatsApp: +91 73045 33683