[Bangalore] Guest Service Associate

WHAT YOU WILL DO:

· GSA as a central point of contact for guest inquiries and requests.

· Providing Information and Support:

- Taking Orders & Reservations: GS agents can handle phone orders for takeout or delivery, as well as reservations for dine-in experiences.

- Answering Questions: They answer guest queries about menus, pricing, ingredients, operating hours, and promotional offers.

- Providing Guidance: They can guide guests through the online ordering process or help them troubleshoot any issues they encounter.

· Enhancing Guest Experience:

- Resolving Complaints: GS agents address guest complaints regarding service, food quality, or order accuracy. They work towards solutions with the operation team that leave the guest feeling satisfied.

- Feedback Collection: They can gather valuable guest feedback through calls, which helps Operation businesses improve their services and offerings.

- Building Rapport: Through friendly and professional communication, GS agents can build positive relationships with guests, fostering loyalty and repeat business.

Responsibilities:

· Responsible for all Guest communication via web, email, and phone

· Communication with other departments to ensure positive Guest experience

· Complete the best working processes with the system, exploiting information specific to guest needs.

· Ensure information transmission is sufficient, accurate, and exceeds guest expectations

· One Touch Guest communication in resolving issues

· Ensure the transmission of 4P’s core values to guests through operation information: COMPASSION – AUTHENTICITY – KAIZEN - OMOTENASHI

WHAT IS YOUR BENEFITS:

- Competitive salary + KPI Bonus

- Discount policy of 40-50% on 4P‘s products and services for internal employees.

- Support staff meals in during working shift

- Insurance as regulations

- Working environment with many advancement opportunities

- Annual leave, Sick leave, Casual leave

WHO YOU ARE:

· Good Communication in English

· Working 6 days/week - rotating shifts 8 hours/day (during call center operation: 10AM- 10PM) and according to Manager‘s arrangement; NO OFF on Friday, Saturday, Sunday, and holidays

· Endure the high pressure, information & job skills will be trained

· Working in a team/Problem solving

· Empathy/Organization & Flexibility/Patience

· Listening capacity/Adaptable to work with new systems

· Basic computer knowledge