Seeking a Business Head for a renowned bakery.
The following are the roles and responsibilities.
- Staff Management:
- Train, supervise, and motivate staff to deliver exceptional performance and service quality.
- Develop and manage staff schedules, ensuring optimal coverage and adherence to attendance policies.
- Conduct regular performance reviews and provide constructive feedback for continuous improvement.
- Operational Management:
- Oversee the day-to-day operations of the restaurant, including inventory management, procurement, and vendor coordination.
- Ensure compliance with health, safety, and sanitation regulations.
- Implement operational procedures and policies to enhance efficiency and service delivery.
- Customer Service:
- Guarantee high levels of customer satisfaction through exceptional service standards.
- Address and resolve customer complaints promptly and professionally.
- Collect and analyze customer feedback to inform service improvements.
- Financial Management:
- Monitor and control costs and expenses to meet budgetary requirements.
- Maintain accurate financial records and prepare regular reports on sales, revenue, and expenditures.
- Collaborate with the General Manager on financial planning and strategy.
- Menu and Facility Management:
- Work with the General Manager to develop and update the menu, ensuring quality and consistency in food and beverage offerings.
- Oversee the maintenance and cleanliness of the restaurant, ensuring a pleasant environment for customers.
- Ensure all equipment is properly maintained and operational, coordinating repairs as needed.
- Marketing and Sales:
- Actively participate in marketing and sales activities, including customer acquisition, B2B sales, and off-premise catering (ODCs).
- Develop and implement promotional strategies to attract new customers and retain existing ones.
- Report daily on key performance indicators (KPIs), sales data, and other relevant metrics to the General Manager.
- Data Management and Reporting:
- Utilise Petpooja software for comprehensive data management, including tracking sales, inventory, and customer interactions. Learn more about Petpoojasoftware.
- Ensure all staff are trained and proficient in using Petpooja for their respective duties.
- Use data analytics from Petpooja to inform decision-making and optimize restaurant operations.
- Prepare and submit regular reports to the General Manager, highlighting achievements, challenges, and areas for improvement.
- Demand Forecasting and Seasonal Planning:
- Utilise data trends and insights from Petpooja to forecast ingredient demand and adjust procurement strategies accordingly.
- Plan for seasonal variations in ingredient availability and pricing, ensuring consistent menu offerings.
- Training and Development:
- Ensure ongoing training programs for staff to maintain high standards of service, safety, and compliance.
- Facilitate professional growth opportunities for employees, such as cross-training in different roles or leadership development.
- Health and Safety Compliance:
- Stay updated with local health regulations and ensure the restaurant complies with all health and safety standards, including food safety, fire safety, and workplace safety regulations.
- Develop and implement emergency procedures, including fire drills and first aid protocols.
- Customer Relationship Management (CRM):
- Develop and manage customer loyalty programs to encourage repeat business.
- Engage with the local community through events, partnerships, or sponsorships to build brand loyalty.
- Sustainability and Environmental Practices:
- Implement sustainable practices such as waste reduction, recycling, and responsible sourcing.
- Monitor and optimize energy usage in the restaurant, including kitchen equipment, lighting, and HVAC systems.
- Quality Control:
- Establish procedures for maintaining food quality and consistency, including regular audits and taste tests.
- Monitor and improve service delivery, ensuring that staff adhere to service standards and protocols.
- Technology Integration:
- Oversee the operation and maintenance of the Point of Sale (POS) system, ensuring it is up-to-date and functioning smoothly.
- Coordinate with marketing teams to manage the restaurant's online presence, including social media, website updates, and online reviews.
- Event and Catering Management:
- Plan and execute special events or theme nights to attract customers.
- Manage and grow catering services, including off-premise events and corporate partnerships.
