Backend Developer

Fini is an AI-driven customer support solution designed to resolve customer issues with verified accuracy. Partnering primarily with mid-market and enterprise B2C companies in industries such as fintech, SaaS, and marketplaces, Fini specializes in automating up to 80% of customer support tickets with a 98% accuracy rate. By integrating seamlessly with platforms like Zendesk, Salesforce, and HubSpot, Fini ensures faster resolutions and improved customer satisfaction while maintaining full adherence to clients policies and regulatory standards such as SOC 2, GDPR, and ISO 27001. Trusted by organizations like the U.S. Chamber of Commerce, Bitdefender, and other leading enterprises, Fini processes over 1 million support tickets monthly while setting the benchmark in audited and reliable AI automation.

This is a full-time remote position for a Back End Developer. The role involves building, maintaining, and optimizing server-side logic, integrating front-end solutions with server-side operations, and ensuring system scalability and performance. The Back End Developer will collaborate with front-end developers and other team members to create reliable and efficient software solutions, write clean and efficient code, and conduct debugging and testing. The candidate will also implement security and data protection measures to safeguard our services.

• Expertise in Back-End Web Development and Software Development
• Proficiency in Object-Oriented Programming (OOP) and strong knowledge of programming languages like Python, Java, or similar
• Basic understanding of Front-End Development to collaborate effectively with front-end teams
• Capacity to design scalable and optimized back-end processes
• Experience with database management systems and RESTful APIs
• Strong problem-solving skills and debugging ability
• Familiarity with cloud-based environments is a plus
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience