Professional Summary:
Experienced administrative and customer support professional with a strong background in front office operations, client servicing, documentation, reporting, and office coordination. Skilled in handling inbound communications, managing customer interactions, maintaining records, and supporting branch-level operations in a structured, process-driven environment.
Key Responsibilities:
- Collaborated effectively within a team-based work culture involving planning, organization, task distribution, and clear communication among team members and customers.
- Handled inbound calls and walk-in customers at the branch; explained product features, resolved queries, and ensured excellent customer service and engagement.
- Maintained and updated customer KYC records, files, registers, and databases on a daily basis.
- Drafted and managed correspondence, reports, and business documents; sent promotional mailers to prospective clients.
- Prepared and submitted monthly marketing reports, advertisement response reports, customer feedback forms, and daily business reports using prescribed MS Office formats.
- Managed all incoming emails, faxes, and postal correspondence; communicated on behalf of the Branch Manager where required.
- Monitored and replenished office stationery; performed general administrative and clerical tasks including document preparation and record-keeping.
- Independently checked and replied to emails; ensured prompt and professional communication.
- Maintained attendance and leave records of employees; managed internal HR-related administrative support.
- Accepted cash and cheque payments from customers and maintained accurate transaction records.
- Handled utility bills (e.g., data card, electricity, telephone) and ensured timely processing.
- Compiled and submitted reports on sales executive activity and performance.
- Handled official correspondence, letter drafting, and document filing; took dictation and prepared formal communications.
- Greeted and assisted walk-in clients, provided product/service information, and encouraged engagement with services offered.
Computer Knowledge:
- Proficient in MS Office (Word, Excel, PowerPoint)
- Basic working knowledge of Outlook and email correspondence
