SM Express Logistics Pvt. Ltd. is looking for Back Office - Collection Executive to join our dynamic team and embark on a rewarding career journey
Responsibilities
- Debt Recovery: Initiate contact with customers to recover outstanding debts through various communication channels such as phone calls, emails, and letters
- Negotiation: Negotiate and establish repayment plans or settlements with customers, adhering to company policies and guidelines
- Customer Communication: Communicate with customers in a professional and empathetic manner, providing information and addressing inquiries related to outstanding debts
- Skip Tracing: Utilize skip tracing techniques to locate and contact customers with overdue payments
- Documentation: Maintain accurate and up-to-date records of customer interactions, payment agreements, and collection activities
- Compliance: Ensure compliance with legal and regulatory requirements governing debt collection practices
- Reporting:Generate regular reports on collection activities, account statuses, and relevant metrics
- Customer Relations: Build and maintain positive relationships with customers to encourage cooperation and facilitate debt resolution
- Quality Assurance: Adhere to established quality standards and follow company procedures for ethical debt collection practices
- Continuous Learning: Stay informed about industry best practices, regulations, and updates related to debt collection
