B2B Support Executives

We are seeking motivated B2B Support Executives to join our team in India. The ideal candidates will provide exceptional support to our business clients, ensuring their needs are met and issues resolved efficiently.

Responsibilities

• Provide excellent customer support to B2B clients via email, phone, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Collaborate with sales and technical teams to address client needs and concerns.
• Document customer interactions and feedback in the CRM system.
• Assist in onboarding new clients and provide training on product usage.
• Monitor and analyze client satisfaction metrics to identify areas for improvement.

Skills and Qualifications

• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work collaboratively in a team environment.
• Excellent problem-solving and analytical skills.
• Attention to detail and ability to multitask effectively.
• Understanding of B2B sales processes and customer support best practices.