Primary Responsibilities Trainee -
- Follow all processes explicitly to ensure the secure, efficient and auditable handling of clients monies
- Maintain up to date and accurate records
- Own the fiscal relationship for designated clients / reinsurers. Act as the main point of contact for all matters relating to payment
- Actively service accounts to a high standard and within deadlines. Ensure timely collection and payment of monies due to / from clients, reinsurers and third parties; reconciliation, chasing and minimisation of funding
- Use MI to identify debtor related problems and escalate / negotiate / influence where necessary to resolve.
- Review and correlate cash on a daily basis
- Ensure compliance with Willis internal accounting and settlement procedures and external regulations (e.g. FCA)
- Maintain ongoing relationships with assigned Clients / Reinsurers / Third parties
- Liaise with Client Service Managers and other associates as appropriate to ensure Business Unit targets met
- Escalate issues to Client Service Manager / Operations Director / Account Executive as appropriate
- Adhere to standardized Group policies and procedures, Accounting and Settlement fundamentals, including all CEM and other regulatory requirements
- Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/Quality, TAT standards prescribed by the Business Unit meeting Willis Re Servicing Standards and metrics
- Manage workload / volumes and delivery expectations as per business requirement
