Job Description
Shift : Rotational Shift (Monthly)
What will your role look like:
Provide technical support to Business and Enterprise level customers using AWS services, addressing issues and queries in line with SLAs.
Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.
Manage support tickets efficiently and escalate to Tier 2 as required.
Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.
Why you will love this role
Work in a global, dynamic environment supporting AWS services and enterprise customers.
Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.
Engage in problem-solving on complex technical challenges, enhancing your troubleshooting and analytical skills.
Be part of a high-impact team that supports growth and success for a leading global AWS partner.
Continuous learning opportunities through exposure to cutting-edge AWS technologies and certification paths.
We would like you to bring along
AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.
Minimum 8+ years of hands-on AWS experience.
Minimum 6+ years in Technical Support or System Administration roles.
Hands-on experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53.
Knowledge in Networking, Security, Databases, Operating Systems, Storage, and WebServer technologies.
Familiarity with cloud computing and infrastructure.
Excellent written communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Customer-focused mindset.
Good-to-have skills
AWS Professional Certification.
Experience with ticket management and knowledge base tools.
Exposure to global support operations and follow-the-sun support models.
Continuous improvement mindset and willingness to mentor peers
Aws support L2 and L3 support experience, 8+ yrs
Experience in networking
Aws certification is also required 247 rotational shift indore or Pune
Work from office
