Duration: 6 months
Location: Pune, Indore
Timings: Full Time (As per company timings)
Notice Period: (Immediate Joiner - Only)
Experience: 8-10 Years
Shift : Rotational Shift (Monthly)
- Provide technical support to Business and enterprise-level customers using AWS services, addressing issues and queries in accordance with SLAs.
- Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
- Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.
- Manage support tickets efficiently and escalate to Tier 2 as required.
- Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
- Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.
Requirements
- AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.
- Minimum 8+ years of hands-on AWS experience.
- Minimum 6+ years in Technical Support or System Administration roles.
- Hands-on experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, and Route 53.
- Knowledge in Networking, Security, Databases, Operating Systems, Storage, and Web Server technologies.
- Familiarity with cloud computing and infrastructure.
- Excellent written communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset.
Good-to-have skills
- AWS Professional Certification.
- Experience with ticket management and knowledge base tools.
- Exposure to global support operations and follow-the-sun support models.
- Continuous improvement mindset and willingness to mentor peers
- Aws support L2 and L3 support experience, 8+ yrs
- Experience in networking
- AWS certification is also required for a 247 rotational shift in Indore or Pune
Benefits
- Work in a global, dynamic environment supporting AWS services and enterprise customers.
- Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.
- Engage in problem-solving on complex technical challenges, enhancing your troubleshooting and analytical skills.
- Be part of a high-impact team that supports growth and success for a leading global AWS partner.
- Continuous learning opportunities through exposure to cutting-edge AWS technologies and certification paths.
