AWS connect (5+ years experience), Python, Java, API Integrations etc
Rich experience in configuring the global AWS Connect telephony system in support of the Contact Center Platform such as (but not limited to) intelligent voice response, workforce management, voice mail, smart routing, sentimental analytics, Amazon Q (Gen AI), Forecasting and Planning etc
Configure AWS Connect Telephony system and integrate with systems such as ServiceNow, Medallia, Nexthink etc.
Collaborate with stakeholders to translate business requirements into solutions
Configuring the AWS Connect Telephony system, managing telephony lines, monitoring system status, collaborating with digital teams, incident management, implementing new features, providing user support, and ensuring system compliance.
Serve as a technical resource for cross-functional teams Implement new features and functionalities
Maintain knowledge of AWS Connect updates, Support system compliance with data security
