AVP, ORE Incident Management
AVP, ORE Incident Management
SMBC Group5-7 Years
- Posted 13 days ago
- Be among the first 10 applicants
Job Description
Responsibilities
Independent Review & Challenge of Operational Incidents
Independent Review & Challenge of Operational Incidents
- Review operational incidents reported by APAC offices via Connected Risk; assess completeness of issue description, root cause analysis (RCA) and preventive/corrective measures.
- Provide independent challenge to first-line reporters and confirm appropriate closure of related Action Plans.
- Monitor operational risk exposure arising from incidents and escalate Key issues to Group Head, JGM/GM of GPDAP and APAC Management as required.
- Prepare Immediate Reporting (IR) emails to GPDGB / Head Office for incidents meeting GBU thresholds (e.g., information leakage, regulatory reporting incidents, regulatory inspections with material impact).
- Contribute to monthly/quarterly APAC reporting to APAC Management Meetings and Head Office and other key management meetings.
- Engage with first-line PICs (Branch Heads, LCOs, Department Heads), second-line Control Functions (CPDAP, RMDAP) and Head Office stakeholders to drive timely and effective remediation.
- Support process and/or system enhancements arising from thematic incident analysis (e.g., Regulatory Reporting Framework, EMIR reporting, MAS submissions).
- Identify opportunities for process optimization across APAC offices.
- Support automation and digitalization initiatives including dashboards and workflow tools.
- Advise APAC offices on Head Office rules and the use of Connected Risk.
- Maintain and periodically review the APAC ORE Framework, RRR Quick Reference Guide and incident reporting standards.
- Support internal audits (IADAP), external audits (KPMG) and regulatory inspections (e.g., MAS) and respond to ACR/IICR observations.
- Identify AI use cases for incident analysis, RCA and reporting automation.
- Support development and real-time monitoring tools.
- Degree in Finance, Accountancy, Business Administration, Law or related discipline; or Diploma in Banking and Finance with relevant work experience.
- Professional certifications (CA, ACCA, CPA, FRM, PRM, ICA, ACAMS) are advantageous.
- Minimum 5-7 years of commercial experience in a wholesale/full bank or financial institution.
- Prior experience in risk and control, operational risk, regulatory reporting, internal audit, or compliance is a strong advantage.
- Hands-on familiarity with incident management systems (e.g., Connected Risk / GRC tools), RCA methodologies, and operational risk event taxonomy.
- Exposure to MAS and/or other APAC regulatory regimes (HKMA, APRA, RBI, BNM, BoT, etc.) preferred.
- Experience in process improvement or workflow optimization preferred.
- Exposure to automation tools or digital initiatives is an advantage.
- Good stakeholder management and influencing skills across cultures and seniority levels.
- Proactive, self-driven, and detail-oriented.
- Strong problem-solving and analytical skill set; comfortable working with incomplete information.
- Excellent written and verbal English communication; ability to summarise complex issues concisely for senior management. Communicate concisely and effectively.
More Info
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Key Skills
Operational risk event taxonomy
Reporting automation
AI use cases for incident analysis
Real-time monitoring tools
Digital initiatives
Connected Risk
GRC tools
RCA methodologies
Incident management systems
About Company
Skills:
Excel, GenAI tools, project management, Microsoft suite, Management Reporting, Powerpoint, process improvement, Regulatory Reporting, Analytics, Microsoft Copilot, Mis, Data Validation
Skills:
Data Management, Regulatory Reporting, Liquidity Risk Management, Balance Sheet Forecasting
Skills:
Servicenow, Microsoft Office, Storage, Network, Incident Management, Azure, AWS, Incident automation, GenAI, Cloud environments, AI-driven operations, Observability tools, Application landscapes, Compute, Infrastructure
Skills:
compliance monitoring , regulatory audits , Compliance, MAS regulations, Regulatory Reporting, Securities and Futures Act, Risk management
Skills:
User Acceptance Testing, System Enhancements, preparation of functional specifications, credit documentation, documentation controls, documentation standardisation, facility and security documentation, process improvement, credit approval terms